How can I reach Tracksmith?
Providing highly personalized customer service is our top priority. You can write to us at firstname.lastname@example.org, call us at (781) 235-0027, chat with us using that button hovering at the bottom of your screen or visit us at the Trackhouse, 285 Newbury Street in Boston. You can also find us on Facebook, Twitter and Instagram. Take a minute to reach out - we’d love to hear from you.
Who are we?
Tracksmith is an independent running brand. We honor the Amateur Spirit upon which the sport was founded and champion the Running Class – the non-professional yet competitive runners dedicated to the pursuit of personal excellence. We offer well-considered and original products for training, racing and recovery. In everything we do, we aim to celebrate, support and add to running’s distinct culture.
Where do you make your product?
Crafting performance apparel for the competitive runner requires a relentless pursuit of the best materials and manufacturers. From our Massachusetts-made Varsity Cotton to our lightweight, Swiss-made Eliot Stretch fabric, we scour the globe for materials that perform for the garment’s specific function. Our factory relationships are critical - we work tirelessly to find the best global partners and push one another to deliver the highest quality product possible.
SHIPPING & RETURNS
What is your return policy?
We accept returns and exchanges of unworn, unwashed, and undamaged items within 30 days of purchase. All domestic orders are shipped with a prepaid return label. Please include your original packing slip with your return.
In the case of exchanges for product, the best way to secure the size or color you would like is to place a new order. This way you can maximize the odds of our having your item in stock.
International Returns & Exchanges:
Subject to our normal terms and conditions we are happy to accept returns and exchanges for international orders. However, return postage must be arranged and paid for by the customer. Thank you for your understanding.
Where do you ship?
Tracksmith ships almost anywhere in the world.
If you don't see your country listed at checkout, send us a note at email@example.com.
Please note that customs, duties, brokerage, and other fees may be applied to international orders. These fees are the customer's responsibility.
How much does shipping cost?
Exact costs depend on order destination and service level. If you would like to get an exact estimate, please build your cart and begin checking out. You may choose your shipping service level and we will provide a quote based on your specifications.
For international orders, please note that customs clearance is different in every country and that you may be charged additional shipping fees or tariffs on top of postage charges. These additional charges are the responsibility of the customer.
How long will it take for my product to arrive?
For orders within the U.S., Tracksmith offers USPS First Class as well as FedEx services. USPS arrives to most locations in the Continental U.S. in about week. FedEx Ground and Home Delivery service arrives to most locations in the Continental U.S. within 2-6 business days.
We also offer 2-Day and Overnight service for domestic shipping. Please note that at this time, we are unable to offer Saturday delivery and both of these express shipping options are based on business days.
For international orders, Tracksmith offers FedEx International Economy, which arrives at most locations in 1 week, and USPS International Priority, which arrives at most locations within 2 weeks.
Please note that these shipping timelines are only an estimate and that once an order leaves our warehouse, there may be carrier or customs delays that are outside our control. Additionally, we are not always able to make address changes after an order is placed, so please be sure your shipping address is correct before placing your order.
Orders placed before noon EST typically are fulfilled same-day. Orders placed after noon EST may not be fulfilled until the following business day.
SIZING AND PRODUCT INFO
How do I know what size to purchase?
Within each product page on our site we have provided fit guidelines based on the piece’s garment measurements (note: these are not on-body measurements). We’re happy to answer any questions regarding fit. Please write to us at firstname.lastname@example.org.
You’re sold out of a product I want. How can I get it?
We do our best to restock products as fast as we can. In some cases we are able to provide pre-ordering with an estimated ship date. When you pre-order a product, we complete your transaction in advance of shipping. Estimated shipping dates will always be provided before you place your order.
If we do not have an estimated restocking or ship date for a particular product you can choose to be notified by clicking the "Notify Me" link right below the purchase button. If you sign up to be notified, we will offer early access for you to purchase product before it sells out again.
Do you have a retail location?
Our first retail store, The Trackhouse, is located at 285 Newbury Street in Boston. Along with our online collection, we sell in select specialty running stores in the U.S. including Brooklyn Running Company, Pacers - 14th St in Washington, D.C. & Clarendon in Arlington, Va., The Loop Austin, Runologie Raleigh, Fleet Feet Chicago, and Big Peach Running.
International customers can find a selection of Tracksmith apparel on Mr. Porter's UK website.
If you are interested in carrying Tracksmith in your store, please write to us at email@example.com. Or, if you’re interested in placing a team or bulk order please write to us at the same address.