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FAQS

CONTACT

How can I reach Tracksmith

Providing highly personalized customer service is our top priority. You can write to us at support@tracksmith.com, call us at (781) 235-0027, chat with us using that button hovering at the bottom of your screen or stop by our office at the halfway point of the Boston Marathon. You can also find us on Facebook, Twitter and Instagram. Take a minute to reach out - we’d love to hear from you.

 

TRACKSMITH

Who are we?

Tracksmith is an independent running brand crafting premium apparel, publications and experiences that celebrate the competitive spirit. Headquartered at the halfway point of the Boston Marathon, Tracksmith was founded on the belief that the richest rewards in running are found through racing.

 
Where do you make your product?

Crafting performance apparel for the competitive runner requires a relentless pursuit of the best materials and manufacturers. From our Massachusetts-made Varsity Cotton to our lightweight, Swiss-made Eliot Stretch fabric , we scour the globe for materials that perform for the garment’s specific function. Our factory relationships are critical - we work tirelessly to find the best global partners and push one another to deliver the highest quality product possible.

  


SHIPPING & RETURNS

What is your return policy?

We accept returns and exchanges of unworn, unwashed, and undamaged items within 60 days of purchase. All domestic orders are shipped with a prepaid return label and a short returns & exchanges form can be found on the back of your packing slip.

Exchanges: 

In the case of exchanges for product, the fastest way to secure the size or color you would like is to place a new order. This way you can maximize the odds of our having your item in stock.

International Returns & Exchanges: 

Subject to our normal terms and conditions we are happy to accept returns and exchanges for international orders. However, return postage must be arranged and paid for by the customer. Thank you for your understanding.

Where do you ship? 

Currently Tracksmith ships to the U.S., Australia, Austria, Canada, Denmark, Finland, France, Germany, Netherlands, Norway, Sweden, Switzerland and the UK.

We’re working hard to offer shipping anywhere in the world. Let us know where we should ship next by contacting support@tracksmith.com.

How much does shipping cost?

Exact costs depend on order destination and service level.  If you would like to get an exact estimate, please build your cart and begin checking out. You may choose your shipping service level and we will provide a quote based on your specifications. 

For international orders, please note that customs clearance is different in every country and that you may be charged additional FedEx shipping fees or tariffs on top of postage charges. These additional charges are the responsibility of the customer.

How long will it take for my product to arrive?

For orders within the U.S., Tracksmith offers FedEx SmartPost and Ground services. SmartPost arrives to most locations in the U.S. within 7-10 business days. Ground service arrives to most locations in the U.S. within 4-5 business days. 

For orders to Australia, Austria, Canada, Denmark, Finland, France, Germany, Netherlands, Norway, Sweden, Switzerland and the UK, Tracksmith offers FedEx International service. International orders arrive to most locations in 1 week.

You can always track your shipment with the link provided in your shipping confirmation.

 

 

SIZING AND PRODUCT INFO

How do I know what size I am

Within each product page on our site we have provided fit guidelines based on the piece’s garment measurements (note: these are not on-body measurements). We’re happy to answer any questions regarding fit. Please write to us at support@tracksmith.com

 
You’re sold out of a product I want.  How can I get it? 

We do our best to restock products as fast as we can. In some cases we are able to provide pre-ordering with an estimated ship date. When you pre-order a product, we complete your transaction in advance of shipping. Estimated shipping dates will always be provided before you place your order.

If we do not have an estimated restocking or ship date for a particular product you can choose to be notified by clicking the "Notify Me" link right below the purchase button. If you sign up to be notified, we will offer early access for you to purchase product before it sells out again.

 
Do you have a retail location?

We currently sell our products online at tracksmith.com and in select specialty running stores in the U.S. including Brooklyn Running Company, Pacers - 14th St in Washington, D.C. & Clarendon in Arlington, Va., Rogue Running Austin, and San Francisco Running Company.

International customers can find a selection of Tracksmith apparel on Mr. Porter's UK website.

If you are interested in carrying Tracksmith in your store, please write to us at support@tracksmith.com. Or, if you’re interested in placing a team or bulk order please write to us at the same address.

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